RESPONSIBILITIES / ACTIVITIES
Responsibility 1. Administrative Duties Performs outbound calls/email and electronic tracking regarding volunteer availability, scheduled shifts and/or confirmations/welcome packages.
Provides direction to volunteers on completing required forms or documentation during recruitment or shift assignment, and during non-response periods may include the completion of reference checks or other steps in the screening process.
Provides direction to volunteers on completing required forms or documentation during the deployment process
Supports to booking of travel arrangements and tracking of all deployment records.
Ensures volunteer electronic files and/or paperwork are organized and stored in a secure, confidential manner.
Ensures dissemination and tracking of orientation and exit activities at site.
Sends email notices regarding upcoming exit meeting appointments, schedules and tracks exit appointments.
Maintains computer records regarding volunteer schedules and hours.
Completes required tasks at start or end of shift to ensure a smooth hand off.
Provides reports to PS Supervisor as requested.
Keeps work area tidy and alerts supervisor when maintenance or supplies are required.
Responsibility 2. Customer Service
Activities: Provides professional customer service and information to CRC volunteers and partners, by telephone, email and in person.
Meets and welcomes all workers, new and returning, at site to verify ID and schedule an orientation.
Ensures all new workers receive a site orientation prior to assignment at first shift.
Interacts with DM personnel with care and refers out of scope inquiries to PS Supervisor/Team Lead.
Directs inquiries to appropriate departments, programs, Call Center or Website
Responds to inquiries regarding deployment end dates, early departures or extensions in consultation with PS FOT Lead and Deployments.
Refers inquiries regarding schedule or shift changes to designated scheduling responder.
Observes and educates others on routine precautions to ensure occupational health and safety standards including use of required personal protective equipment and hand hygiene.
Alerts PS Supervisor/Team lead of any accidents or incidents involving CRC staff or volunteers.
Collaborates with PS colleagues to ensure efficient and effective operations.
Participates in disaster planning, preparation, response, and debriefing, as required.
Contributes to a healthy and safe working environment.
Performs other duties, as required.
Due to the health regulations in B.C., this position requires a successful Canadian criminal record check and a satisfactory Vulnerable Sector Check through the B.C. Ministry of Justice. Upon a successful interview, our Volunteer Resource Services (VRS) Team will provide the volunteer candidate with the necessary information needed to complete this requirement
The Canadian Red Cross