The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Personal Disaster Assistance (PDA) Supervisor for Disaster Management (DM). The PDA Supervisor will be responsible to supervise a team of PDA Responders in addition to filling various on-call shifts on a 24/7 schedule that includes weekends, holidays and evenings. When called on to respond, the PDA Supervisor will be required to provide relief directly to clients in need of assistance.
What will you do
Working collaboratively as part of an experienced team of trained responders, you will:
-Together with a Duty Officer, you will assess and determine the scope of impact of the event and the necessary resources needed to address the needs for relief, referral services, and/or recovery assistance;
-Work with your team and your Supervisor to ensure response supplies are always properly stocked and available;
-Conduct client needs assessment to determine immediate and short-term needs of clients for items such as shelter, food, clothing, and transportation
-Provide relief services that meet the client’s needs and ensure care and comfort
-Provide referrals to partner agencies and other community-based groups for services;
-Liaise with the fire protection services or other local authorities to coordinate the work of your team, as appropriate;
-Provide your team with on-going feed-back and coaching to ensure excellent services to clients both before and during an event;
-Conduct information sessions to gather information about what worked well and what can be improved after a response;
-Participate in the recruitment of responders as well as their orientation, scheduling and training;
-Work with the team and your supervisor to ensure the overall health, safety and security of the team you work with;
-Participate in communication and representation activities.
What you bring and can further develop with the organization
-Customer Service Skills – provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so clients understand the services available and how to obtain them;
-Commitment – to the Fundamental Principles of the Red Cross Movement and model the core competencies of the Canadian Red Cross: team excellence, service excellence, accountability and results focused;
-Language – supervisors can deliver services as appropriate in English or French;
-Communication skills – understanding of verbal and non-verbal cues, active listening, clearly able to explain and confirm understanding from client;
-Leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to responders, support team environment;
-Operational accuracy – manage inventory of adequate and emergency stocks for your service area before, during and after the close of operation. Communicate, report on progress and evaluate the provision of the services;
-Attention to detail – accuracy in maintaining logs, in completing forms, giving information statistics and financial documentation for use of service, as required;
-Data entry – able to enter data into a computerised database through a structured form. Able to use an email account to read, print and reply to emails (including opening attachments);
-Teamwork – share information, be helpful, respectful, approachable, build strong relationships;
-Dependability – Timely, takes initiative and ownership of work;
-Remains calm during a crisis – Don’t allow emotions to get in the way, don’t take things personally, stay positive, and respond decisively.
You will stand out if you
-Completed a high school Diploma and/or equivalent experience;
-Have experience in managing a team (i.e. work team or as a coach) in an emergency environment, is an asset;
-Demonstrate an understanding of the role of the Red Cross in disaster response, relief and recovery is an asset.
What we offer
As an Emergency Management volunteer, you’ll help people to be better prepared, better connected to each other and more resilient when emergencies happen. The Red Cross will ensure you have training, ongoing support and access to other opportunities within the World’s largest humanitarian network.
-The majority of preparedness work is performed in community or in an office environment which is clean and comfortable.
-The majority of the response work is performed in an environment which is moderately clean and comfortable.
-Potential for responding in disaster areas with vulnerable populations, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity). Information about these conditions are provided at the time of the request to deploy.
-Able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests periodically.
-Ability to respond in your local community and outside of your community periodically. Supervisors may be asked, if available, to work for 3 days or more in large-scale events.
-Valid driver’s license is required if driving for society business; clear driver’s abstract (3 years) required if using Red Cross vehicles; access to transportation is mandatory.
-Completion of online courses as well as in-person training is required as part of orientation and ongoing learning.
-This position requires a satisfactory Canadian criminal record reference check and a satisfactory vulnerable sector check.
Interested parties may submit their application via the Canadian Red Cross Online Volunteer Website.
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While we appreciate all responses, only candidates under consideration will be contacted.