The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Personal Disaster Assistance (PDA) Supervisor for Disaster Management (DM). The PDA Supervisor will be responsible to supervise a team of PDA Responders in addition to filling various on-call shifts on a 24/7 schedule that includes weekends, holidays and evenings. When called on to respond, the PDA Supervisor will be required to provide relief directly to clients in need of assistance.
The Personal Disaster Assistance Team is activated to respond and provide assistance for up to the first 72 hours following a disaster. The PDA supervisor will supervise a team of PDA responders at the local level. The PDA Supervisor will provide, as appropriate, direct aid assessment for delivery of ESS services for relief, referral services, and/or recovery assistance, as well as, be responsible for planning and organizing ongoing preparedness activities. They may be asked to deliver services during a large-scale emergency. The PDA Supervisor may be asked to represent Disaster Management on cross-functional working groups.
Responsibility 1. Disaster Response
Assess and determine the scope of impact and the necessary resources needed to address the needs (i.e. one time assistance or complex support) and report back to the designated point of contact;
Conduct client needs assessment to determine immediate, short and long-term needs of clients;
Provide referrals to partner agencies and other community based groups;
Liaise with the fire protection services or other local authorities, as appropriate;
Ensure compliance and provide ongoing feedback to PDA Responders during a response based on the Technical Standards and the National Disaster Assistance Guidelines;
Facilitate operational briefings and debriefings during a response;
Communicate, report on progress and evaluate the provision of the services, as appropriate to the designated point of contact;
Provide timely formal and informal performance feedback to volunteers that report directly to the PDA Supervisor;
Complete necessary paperwork (i.e. Goods and Services Vouchers, Client Needs Assessment forms and Response Reports)
Responsibility 2. Preparedness Activities
Participate in the recruitment of PDA team members
Participate in PDA team member orientation & scheduling of training
Coordinate team member availability and the team’s on-call schedule
Ensure that supplier agreements are completed and updated annually
Ensure response supplies are properly stocked and available
Prepare and facilitate regular team meetings;
Develop and update the response plan;
Promote and ensure compliance with Red Cross directives and Technical Standards;
Ensure availability of team members for responding 24 hours a day;
Manage response equipment.
Contributes to a healthy and safe working environment.
Performs other duties, as required.
The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.
This position requires a satisfactory Canadian criminal record reference check.
This position requires a satisfactory vulnerable sector check
Valid driver’s license is required if driving for society business; clear driver’s abstract (3 years) required if using Red Cross vehicles; access to transportation is mandatory
Education and Experience:
Completion of High School Diploma and/or equivalent experience;
Experience in managing a team (i.e. work team or as a coach);
Experience in Red Cross , Disaster Management or working in an emergency environment, an asset
Understanding of Red Cross role in disaster response, relief and recovery, an asset
Computer literacy is an asset
Skills and Abilities:
Language requirements vary – responders must be able to deliver services as appropriate
Customer service skills – provides comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
Leadership skills – give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
Communication skills – verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
Attention to detail – accuracy in completing forms, giving information, completing necessary paperwork
Ability to work well within a team – share information, be helpful, respectful, approachable, build strong relationships
Dependable – timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
Remains calm during a crisis – does not allow emotions to get in the way, does not take things personally, stays positive, responds decisively and takes accountability
Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These environments have the potential to affect the overall wellbeing of the responders on site.
The incumbent may need to stand for several hours.
The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
Ability to be on-call when scheduled, as required.
A valid provincial driver’s licence and First Aid Certification (training provided) is required. This position also requires a successful Canadian criminal record check with vulnerable sector screening. Candidates must be 18 years of age or older. The Canadian Red Cross Society is an equal opportunity employer.
Interested parties may submit their application via the Canadian Red Cross Online Volunteer Website.
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While we appreciate all responses, only candidates under consideration will be contacted.
Canadian Red Cross